AFL INTERNATIONAL CONSULTING STAFF AND SERVICES INC
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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

 

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS) published by AFL INTERNATIONAL CONSULTING STAFF AND SERVICES INC

What Drives Us
Our motivation is based on search and recruitment of qualified personnel to meet the needs of our customers, providing the opportunity to generate new sources of employment to help the development and growth of the economy of the country.

We also strive to find technological solutions that allow companies to become more efficient and competitive in this era of changes and challenges.

Mission Statement
Providing consulting services in the field of technological resources and human in order to respond in a rapid and objective manner to the needs of our customers and strategic partners, achieving in this way build ties in the long term with them.