Capita empowers its employees to innovate using Copilot Agents | Microsoft Customer Stories
Organizations everywhere face mounting pressure to deliver services faster and more efficiently, especially as tech teams remain stretched thin. This customer story shows how Capita used Microsoft Power Platform and Copilot Studio to equip its workforce with custom Copilot agents that handle tasks, answer questions, and free up employees to focus on higher-value work. Read the story to see how low-code tools enabled this transformation. Reach out to AFL INTERNATIONAL CONSULTING STAFF AND SERVICES INC to explore how your team could benefit from AI-powered automation.
What is Microsoft 365 Copilot?
Microsoft 365 Copilot is an enterprise AI assistant integrated into Microsoft 365 applications. At Capita, it is being used to enhance productivity and empower employees by streamlining complex business processes. The tool has helped save approximately 9,000 employee hours per month and has improved the overall employee experience.
How has Capita implemented Copilot?
Capita began with a small trial of Microsoft 365 Copilot across various business areas to assess its benefits. Following positive results, they expanded the pilot quickly, deploying 3,000 licenses. The company also collaborated with Microsoft to ensure compliance with regulations and to leverage best practices for a successful rollout.
What impact has Copilot had on employee experience?
Microsoft 365 Copilot has significantly improved the employee experience at Capita by enabling more efficient workflows and fostering inclusivity. It has helped employees, including those with disabilities and neurodiverse needs, to work more effectively, reducing pressure and enhancing confidence in completing tasks. The tool has also facilitated better communication and collaboration among teams.
.jpg)
Capita empowers its employees to innovate using Copilot Agents | Microsoft Customer Stories
published by AFL INTERNATIONAL CONSULTING STAFF AND SERVICES INC
What Drives Us
Our motivation is based on search and recruitment of qualified personnel to meet the needs of our customers, providing the opportunity to generate new sources of employment to help the development and growth of the economy of the country.
We also strive to find technological solutions that allow companies to become more efficient and competitive in this era of changes and challenges.
Mission Statement
Providing consulting services in the field of technological resources and human in order to respond in a rapid and objective manner to the needs of our customers and strategic partners, achieving in this way build ties in the long term with them.
Sign in with LinkedIn